Benjamin Danquah

Web Designer, Web Developer, Front End Developer, Technical Support Specialist, Customer Acquisition Specialist
English Finnish

About

About Me


Hi!

Im a postgraduate student from HAAGA-HELIA University of Applied Sciences.

I have a wide breadth of experience of the type that gives potential employers the flexibility to place me in a broad range of demanding situations, with the confidence that I will undertake my duties professionally and effectively.

My strengths are a positive attitude, good social skills, an interest in self-development, as well as a fast-learning ability.

Name: Benjamin Danquah
Age: 35
Degree: BBA
Experience: 5 Years
Phone: +358 417 010 101
Email: info@terabit.fi
Address: Helsinki, Finland
Freelance: Available

Quality

Education & Expericence

My Education

Bachelor of Business Administration (BBA)

HAAGA-HELIA University of Applied Sciences | 07.01.2008 - 31.12.2012

Learning path: Full Stack developer, Back End developer, Front End developer

High school

High school of Vantaa | 01.07.2003 - 24.10.2007

High school diploma

Primary school

POINT (International School of Vantaa) | 01.01.1994 - 01.01.2003

International school




My Expericence

Web Designer

Terabit | 2021 - Current

CEO, IT-Consultant, Web developer, Web designer, Customer Acquisition Specialist

Technical Support

SYKES (Hewlett-Packard) | 21.09.2020 - 11.09.2021

Finnish Technical Support
• Troubleshooting technical issues: printer hardware & software.
• Handling inbound calls & emails.
• Logging tickets, keeping track of resolution for customers.

Technical Support

Covalen (DXC Technology / Pfizer) | 21.10.2019 - 21.10.2019

Finnish Technical Support
• Troubleshooting technical issues: hardware & software.
• Handling inbound calls, chats, emails.
• Logging tickets, keeping track of resolution for customers.

...
2nd Line Support

Academic Work (Bechtle, SAP) | 03.06.2019 - 13.09.2019

Finnish Technical Support Level 2 (Onsite)
• Troubleshooting technical issues: hardware, software, device orders and setup, and onboarding.
• Handling inbound calls, chats, emails.
• Logging tickets, keeping track of resolution for customers.

Service Desk Agent

Capgemini | 01.03.2017 - 22.08.2017

Finnish Technical Support
• Troubleshooting technical issues: hardware & software.
• Handling inbound calls, chats, emails.
• Logging tickets, keeping track of resolution for customers.

IT Consultant

mcare pro (Apple systems) | 12.09.2016 - 11.01.2017

Finnish IT-Consultant
• Troubleshooting technical issues: hardware, software, and device orders and setup.
• Logging tickets, keeping track of resolution for customer.

Software Engineer

HKR (Public Works Department) | 21.09.2015 - 02.08.2016

Civilian Service
• Software design, development, and testing.

Service Desk Agent

Barona ICT Services | 26.08.2014 - 30.01.2015

Finnish Technical Support
• Software design, development, and testing.

Internship

Avanor Oy | 05.01.2010 - 04.06.2010

• Software design, development, and testing.
Web developer

Sunex Ky | 05.01.2010 - 04.06.2010

• Website developer and maintainer.
• Handling inbound calls and emails.
Sales representative

Alession Investing Oy | 11.05.2005 - 10.09.2005

Sales representative
• B2B Selling of internet advertisement for small and medium-sized enterprises (SMEs).

Read more

Skills

My Skills

HTML
95%
CSS
85%
PHP
90%
Customer Acquisition
85%
Javascript
90%
MySQL
95%
Wordpress
85%
Technical Support
100%

Services

My Services

Web Design

We will work with you to define the requirements for the site project, based on which the site will be designed and implemented.

Web Development

We implement a website that suits your company's needs, from concept design to publication and maintenance. We offer full-service solutions from small campaign pages to demanding website entities. You get access to a content management and publishing system for quick and efficient management of your website.

Maintenance

We will help with architecture matters, take care of server and hosting matters for you, and provide various support services and assistance for your site extension.

References

My Portfolio

  • All
  • Design
  • Development
  • Marketing

Review

Clients Say

Contact

Contact Me

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