Benjamin Danquah
Web Designer, Web Developer, Front End Developer, Technical Support
Specialist, Customer Acquisition Specialist
Im a postgraduate student from HAAGA-HELIA University of Applied Sciences.
I have a wide breadth of experience of the type that gives
potential employers the flexibility to place me in a broad range of demanding situations, with
the confidence that I
will undertake my duties professionally and effectively.
My strengths are a positive attitude, good social skills, an interest in self-development, as
well as a fast-learning
ability.
HAAGA-HELIA University of Applied Sciences | 07.01.2008 - 31.12.2012
Learning path: Full Stack developer, Back End developer, Front End developer
High school of Vantaa | 01.07.2003 - 24.10.2007
High school diploma
POINT (International School of Vantaa) | 01.01.1994 - 01.01.2003
International school
Terabit | 2021 - Current
CEO, IT-Consultant, Web developer, Web designer, Customer Acquisition Specialist
SYKES (Hewlett-Packard) | 21.09.2020 - 11.09.2021
Finnish Technical Support
• Troubleshooting technical issues: printer hardware & software.
• Handling inbound calls & emails.
• Logging tickets, keeping track of resolution for customers.
Covalen (DXC Technology / Pfizer) | 21.10.2019 - 21.10.2019
Finnish Technical Support
• Troubleshooting technical issues: hardware & software.
• Handling inbound calls, chats, emails.
• Logging tickets, keeping track of resolution for customers.
Academic Work (Bechtle, SAP) | 03.06.2019 - 13.09.2019
Finnish Technical Support Level 2 (Onsite)
• Troubleshooting technical issues: hardware, software, device orders and setup,
and
onboarding.
• Handling inbound calls, chats, emails.
• Logging tickets, keeping track of resolution for customers.
Capgemini | 01.03.2017 - 22.08.2017
Finnish Technical Support
• Troubleshooting technical issues: hardware & software.
• Handling inbound calls, chats, emails.
• Logging tickets, keeping track of resolution for customers.
mcare pro (Apple systems) | 12.09.2016 - 11.01.2017
Finnish IT-Consultant
• Troubleshooting technical issues: hardware, software, and device orders and
setup.
• Logging tickets, keeping track of resolution for customer.
HKR (Public Works Department) | 21.09.2015 - 02.08.2016
Civilian Service
• Software design, development, and testing.
Barona ICT Services | 26.08.2014 - 30.01.2015
Finnish Technical Support
• Software design, development, and testing.
Avanor Oy | 05.01.2010 - 04.06.2010
• Software design, development, and testing.Sunex Ky | 05.01.2010 - 04.06.2010
• Website developer and maintainer.Alession Investing Oy | 11.05.2005 - 10.09.2005
Sales representative
• B2B Selling of internet advertisement for small and medium-sized enterprises
(SMEs).
We will work with you to define the requirements for the site project, based on which the site will be designed and implemented.
We implement a website that suits your company's needs, from concept design to publication and maintenance. We offer full-service solutions from small campaign pages to demanding website entities. You get access to a content management and publishing system for quick and efficient management of your website.
We will help with architecture matters, take care of server and hosting matters for you, and provide various support services and assistance for your site extension.
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